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South West Trains

“Vector's bespoke diagnostic analysis was really powerful in helping us discover and clarify the root causes of our Customer service issues.”
Martin Howard, Customer Services Director, South West Trains

Civil Aviation Authority

UK Civil Aviation Authority
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“The UK Civil Aviation Authority has worked with Vector to design, develop and deliver a customised learning curriculum for our middle managers and those aspiring to progress to management roles. We found that they took a holistic and strategic approach to helping them to achieve business results, combining strategy implementation with greater understanding of themselves, the organisation itself and colleagues across the organisation. They insisted on a higher level of challenge than participants had experienced previously. The learning was practical, business driven and well structured. It was also a really fun experience!”
Susie Standen, Learning and Development Consultant, UK Civil Aviation Authority

The Chartered Institute of Purchasing and Supply

The Chartered Institute of Purchasing and Supply
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“When I took over as CIPS CEO, Vector's in-depth understanding of the organisation played a major part in my analysis of its problems and opportunities and helped me quickly get to grips with the challenges. Vector worked with me to build a roadmap and supported me with a series of high impact interventions to help me get everyone engaged in a new way of working.”
David Noble, CEO Chartered Institute of Purchasing and Supply

Avaya

Avaya
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“Thanks to the thorough and professional diagnostic review by Vector, we are now very clear on what must be done to successfully implement and sustain our strategy. I have no doubt that our relationship with Vector will grow as we continue our business transformation. These folks are real pros, and it is clear that they are dedicated to our success.”
Alva Brown, Vice President, Remote Technical Services

Computacenter Services & Solutions

Computacenter Services & Solutions
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“Thanks to Vector Europe, Computacenter has seen significant improvement to our customer experience, staff morale and financial performance in our warehousing departments. This wouldn't have been possible without Vector's expertise in diagnosis and implementation. The programme paid for itself many times over in the first year alone. We have also been the first company in the Europe to be awarded the International Society for Performance Improvement Outstanding Human Performance Intervention Global award for our Supply Chain Services Division - the work we completed with Vector.”
Shirley Cooper, Head of Supply Chain Services and Procurement

Prudential

Prudential
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“In a demanding transformation, I found the knowledge, experience and challenge from the Vector Group invaluable. Each piece of advice or work is tailored to the situation and designed to achieve tangible business results. The business knew from the beginning they were dealing with a world-class outfit.”
Roger Flynn, Managing Director, Prudential Retail (UK)

British Airways

British Airways
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“I can always depend on Vector to tell me the absolute and unfiltered truth about what's going on in my organisation".”
Peter White, Director of Sales, British Airways

National Express